If the item(s) you ordered is faulty, defective, or damaged (not your fault), or you did not purchase the item(s), or the quantity delivered is incorrect, you could make a return or exchange within seven days of receipt. All returned products must be from our store (online store) and have not cut off the tag, not used, not opened, not stained or damaged, and retain the original packaging materials.
If the items you purchased as part of a set or a multi-items pack or comes with a gift, the customer must return the gift or the whole set of products when returning the product.
If customers want to return or exchange, please click here apply for return and exchange then we will email you the next processes once we've been informed the request. You may be asked to provide more information regarding the return and exchange arrangements, please be patient.
*This store does not provide door-to-door return service
The refund will be made via the same payment method used to make the purchase.
Only products of equal or greater retail value are guaranteed to be replaced, and no full replacement is guaranteed for the same limited edition, discontinued or out-of-stock product.
We will process the request as soon as possible after receiving the returned goods from the customer, please wait patiently.
In case of any disputes, the shop reserved the right of final decision.